£1bn of quoted work. Going quiet.
A £325M European engineering firm was exchanging contracts on just 1 quote in 5. Their engineers were brilliant at engineering — flying country to country doing free demos, sending detailed quotations, then waiting for emails that never came.
On day two of a two-day ECA workshop, Matt Elwell ran a single 30-minute follow-up session. The team called prospects they'd already quoted — deals that had gone silent — using one simple, three-part script.
That 30 minutes generated £1.5 million in new contracts. Not from new leads. From quotes already sitting in their pipeline, written off as dead.